EMOTIONAL INTELLIGENCE: TOOLS TO ENGAGE
First Work’s Webinar Series: Session II
Youth who have experienced trauma and hardships often develop coping mechanisms that make engagement difficult, and for good reason. Apathy, mistrust, aggression, and humour are all armour against further harm.
As service providers, we need to be especially skilled in building trust, setting boundaries, and bridging gaps of understanding. Using emotional intelligence and trauma-informed tools, we will explore how to stay non-defensive, cultivate rapport, and best serve clients who are at-risk youth.
Please join Karen B. K. Chan as she discusses the impact that emotional intelligence can have in connecting with at-risk youth and leading them to success.
Who Should Attend:
Directors, Managers, Job Developers / Coaches
Learn threshold concepts about emotion, human dynamics, and coping with trauma
Observe how to build trust and rapport through real-life scenarios
Debunk common myths about communicating across difference
Apply skills and theory to their own settings
Space is limited for this session. Reserve your spot today.
Date: Wednesday November 15th, 2017
Time: 10:00 a.m.–11:30 a.m.
Q & As Included