» Conflict Resolution and Training

Conflict Resolution and Training

In partnership with St. Stephen’s Community House, First Work is pleased to be offering a one-day Conflict Resolution and Training course. The session presents some conflict theory, but focuses mainly on effective communication skills, conflict management and resolution tools that encourage good working relationships and effective problem solving.

Upcoming Courses

November 28, 2012 – Woodstock
Community Employment Services
40 Metcalf St.

Register now!

To bring Conflict Resolution Training to your community, please contact us at info@firstwork.org

Registration

Fees: $295; taxes included.

10% discount for First Work members. This training is limited to just 15 participants — so don’t delay!

Training Overview

Job Developers and Employment Counsellors are the custodians of many important relationships in the work they do: with employers, clients, co-workers and the public.
This interactive workshop focuses on skills and techniques to handle difficult interactions and negotiations with clients, customers or co-workers.

Participants will learn how to:

Prepare for a likely conflict situation;
Understand the dynamics of conflict escalation;
Apply the concepts of win/win or interest-based problem solving;
Strategize for different stages of anger;
De-escalate tense situations;
Respond to confrontation;
Help people feel heard and to clarify the situation;
Give information in ways that will not lead to defensiveness and escalation;
Set boundaries effectively and respectfully.

A written manual is included.

Facilitator Bio

St. Stephen’s Conflict Resolution Services has been training individuals, communities, organizations, businesses and government in conflict management techniques since 1988. They draw on years of practical experience in providing dispute resolution in many different types of disputes, using a roster of experienced mediators and trainers. Trainings include opportunities for discussion, exercises and role-plays to enable participants to practice, ask questions and evaluate the effectiveness of the training to their own situations.

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